Shipping & Delivery Policy
Last updated October 5, 2025
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://zone-offer.com/en/terms-and-conditions.
Shipping Policy for products purchased on ZoneOffer:
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will only apply to any order you place on Site and made payment to "JPH Innovation ApS".
WHAT ARE MY SHIPPING DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free standard shipping within denmark on orders over DKK 499.00.
Shipping Fees
For orders under DKK 499.00 a flat rate of DKK 29.00 is applied on all orders.
If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to the following countries:
- United States
- United Kingdom
- Canada
Free standard shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
Notice for shipments to the United Kingdom :
We offer international shipping to UK at flat rate of £20. Your order is being shipped from Denmark and is not inclusive of import VAT or brokerage fees. Upon arrival in the UK, your package will be subject to a 20% import VAT, which will be collected by the courier before final delivery. The courier may also charge an additional handling or brokerage fee. You will be contacted by the courier to pay these fees directly. Any delays caused by the non-payment of these fees are beyond our control. The total amount due will be based on the declared value of your item plus the shipping cost.
Notice for shipments to the United States:
We offer international shipping to US at flat rate of $40. Your order is being shipped from Denmark and is not inclusive of any import fees or taxes. Under recent regulatory changes, all commercial imports into the US are subject to customs scrutiny and fees. You will be responsible for a Merchandise Processing Fee (MPF), which is charged by US Customs and Border Protection. Our shipping courier will contact you to collect any applicable fees before your package can be released for delivery. The courier may also charge a separate handling or brokerage fee for their customs services.
Notice for shipments to Canada:
We offer international shipping to Canada at flat rate of CAD$60. Your order is being shipped from Denmark and is not inclusive of Canadian taxes or import fees. Upon arrival, your package will be subject to federal GST (and possibly PST/HST, depending on your province) if the total value exceeds the de minimis threshold of CAD$20. The courier will contact you directly to collect these fees plus a separate brokerage fee to cover customs processing. Please be aware that you are responsible for paying these fees to receive your package.
We offer international shipping to UK at flat rate of £20. Your order is being shipped from Denmark and is not inclusive of import VAT or brokerage fees. Upon arrival in the UK, your package will be subject to a 20% import VAT, which will be collected by the courier before final delivery. The courier may also charge an additional handling or brokerage fee. You will be contacted by the courier to pay these fees directly. Any delays caused by the non-payment of these fees are beyond our control. The total amount due will be based on the declared value of your item plus the shipping cost.
Notice for shipments to the United States:
We offer international shipping to US at flat rate of $40. Your order is being shipped from Denmark and is not inclusive of any import fees or taxes. Under recent regulatory changes, all commercial imports into the US are subject to customs scrutiny and fees. You will be responsible for a Merchandise Processing Fee (MPF), which is charged by US Customs and Border Protection. Our shipping courier will contact you to collect any applicable fees before your package can be released for delivery. The courier may also charge a separate handling or brokerage fee for their customs services.
Notice for shipments to Canada:
We offer international shipping to Canada at flat rate of CAD$60. Your order is being shipped from Denmark and is not inclusive of Canadian taxes or import fees. Upon arrival, your package will be subject to federal GST (and possibly PST/HST, depending on your province) if the total value exceeds the de minimis threshold of CAD$20. The courier will contact you directly to collect these fees plus a separate brokerage fee to cover customs processing. Please be aware that you are responsible for paying these fees to receive your package.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://zone-offer.com/en/return-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: info@zone-offer.com
Shipping Policy for affiliate retailer on ZoneOffer:
Each affiliate merchant is solely responsible for its own shipping policies, including processing times,
shipping methods, costs, and delivery timelines. Under this,
If you need details about shipping for a specific product, please follow these steps:
For shipping-related inquiries, customers should contact the retailer directly. While ZoneOffer does not facilitate shipping for third-party affiliation stores, we welcome feedback about retailer experiences. You can reach us at info@zone-offer.com if you have any concerns regarding the information presented on our platform.
- We do not manage or influence retailer shipping policies, delivery times, or shipping costs.
- We do not provide customer service related to third-party order fulfillment, including shipping inquiries, tracking, or delivery issues.
- We strive to ensure accurate product and pricing information, but shipping terms are determined by each retailer and may change at their discretion.
- The shipping, handling, and delivery of any product purchased through third-party retailer are managed entirely by the respective retailer.
- Shipping costs, options, and delivery times vary depending on the retailer’s policies. Customers should review the retailer’s shipping policy before completing a purchase.
- Any inquiries regarding shipping delays, tracking, lost or damaged shipments should be directed to the retailer’s customer support team.
If you need details about shipping for a specific product, please follow these steps:
- Identify the Retailer: Check your order confirmation email or receipt to determine where the purchase was made.
- Review the Retailer’s Shipping Policy: Visit the retailer’s website and navigate to their shipping information page.
- Track Your Order: Most retailers provide tracking details via email after the purchase. If you have not received tracking information, contact the retailer’s customer service.
For shipping-related inquiries, customers should contact the retailer directly. While ZoneOffer does not facilitate shipping for third-party affiliation stores, we welcome feedback about retailer experiences. You can reach us at info@zone-offer.com if you have any concerns regarding the information presented on our platform.
