Return Policy

Last updated March 04, 2025

Return Policy for products purchased on ZoneOffer:

This policy will only apply to any order you place on Site and made payment to "JPH Innovation ApS". If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@zone-offer.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

JPH Innovation ApS

Attn: Returns

RMA #

Poppelvej, 2791 Dragør, Denmark

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(+45)21979875

info@zone-offer.com

Return Policy for affiliate retailer on ZoneOffer:

Each third-party affiliate retailer featured on ZoneOffer is responsible for its own return, refund, and exchange policies. Customers should review the specific retailer’s return policy before making a purchase. We strive to ensure that product information and pricing are accurate and up to date; however, we are not responsible for any discrepancies, errors, or changes in store policies. We do not provide customer service related to order fulfillment, shipping, or returns. All inquiries should be directed to the retailer where the purchase was made.
How to Handle Returns purchaed on third-party retailer websites

Identify the Seller: Locate the store from which you made your purchase. The store’s name and website should be available in your order confirmation email or transaction details.
Review the Seller’s Return Policy: Visit the retailer’s website and navigate to their return policy section to understand their terms and conditions for returns, refunds, or exchanges.
Contact the Retailer Directly: Follow the retailer’s instructions for initiating a return, including obtaining return labels, authorization codes, or customer support assistance.

Need Assistance?
If you experience issues with a listed retailer, we encourage you to reach out to their customer support team. Any such disputes regarding returns must be resolved with the respective seller.